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Articles
Practice Nurse Incentive Items: Change brings opportunity
February 26, 2012The removal of many of the Practice Nurse Item numbers on 1 January 2012 has brought financial headaches for some practices and pleasure for others. In either case, practices have needed to invest time in considering the impact of the changes and the o...
Practice Assessment - A Critical Friend Approach
March 20, 2012How is your practice performing? Often when we are thinking about evaluating the performance of a practice, it is because of an external force (read audit!) requesting (read mandating!) information or access to our systems and processes. ...
Patient Feedback Survey instrument Information
March 27, 2012Frequently asked questions: Where do I find information on Patient Feedback Survey Instruments This all depends on what you need to achieve. If you are a General Practice seeking or holding accreditation then the following websites w...
Customer Service and Medical Practices
February 27, 2012It might not be on the top of your list, but building your medical practice requires a sound foundation of positive and well developed customer service skills. Patients often decide whether they will return based on their last experience. The experien...
Changes from 3rd to 4th edition Accreditation Standards for General Practice
February 26, 20121. Patient Feedback - now required to collect from patients, other people and the practice team (all stakeholders) Survey must be validated survey approved by RACGP - two companies currently offering - Ultrafeedback and CFEP ...
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